Chargeback Solutions & Dispute Management

Don’t let disputes destroy your revenue or your merchant account. MOBOPAY offers comprehensive chargeback prevention and resolution tools — powered by our integration with Midmetrics. We help you detect threats early, respond effectively, and maintain a healthy risk profile to avoid fines, holds, or account termination.

What Is a Chargeback?

A chargeback occurs when a customer disputes a transaction with their card issuer. If not handled properly, you may lose the funds — and face penalties from your processor. Too many chargebacks can result in:

• Account freezes or termination
• Increased reserves and rolling holds
• Higher processing rates
• Loss of reputation and card network access

MOBOPAY’s Chargeback Defense System

We don’t just notify you — we help you fight back. Our chargeback solution includes:

• Early warning alerts through Ethoca, Verifi, and Midmetrics
• Automated response generation with built-in document templates
• Real-time reporting and chargeback tracking dashboards
• Root-cause analysis by product, region, or customer type
• Support from MOBOPAY’s dispute management team

Midmetrics Integration: Proactive Dispute Management

MOBOPAY is fully integrated with Midmetrics, a leading chargeback intelligence platform. With Midmetrics, you gain:

• Daily chargeback alerts across multiple processors and MIDs
• Dispute automation tools — upload evidence, pre-fill forms, auto-send responses
• Win-rate tracking by card type, customer, or dispute reason
• Custom rules and filters to automatically flag and blacklist risky buyers
• Visual dashboards to monitor dispute trends and processor thresholds

Best Practices to Prevent Chargebacks

• Use clear billing descriptors with customer-friendly names
• Send order confirmations and fulfillment notices
• Provide accessible customer support and refund policies
• Use AVS/CVV verification and IP geolocation tools
• Blacklist known abusers and high-risk countries
• Enable tracking numbers and proof of delivery for physical goods

Additional Tools We Offer

• Chargeback alerts via Verifi and Ethoca — stop the dispute before it settles
• Custom blacklist filters by IP, BIN, region, or email
• Automatic refund & cancel logic before a chargeback hits
• AI-generated dispute responses tailored to the reason code
• Reporting integrations with your CRM, Shopify, WooCommerce, or ERP

Why Merchants Trust MOBOPAY for Chargeback Defense

• Midmetrics + MOBOPAY integration — a complete visibility and action suite
• Support for high-risk industries where chargebacks are more common
• Multi-MID & processor monitoring in one central dashboard
• Canadian-based support that actually helps you resolve issues
• Flexible tools for both small businesses and large enterprises

Frequently Asked Questions

Can you stop chargebacks before they happen?

Yes — with Ethoca and Verifi alerts, we can intervene within hours of a dispute being filed, giving you time to issue a refund or contact the customer directly.

What does Midmetrics do that other tools don’t?

Midmetrics consolidates all chargeback data, MIDs, and alert services into one real-time dashboard. It also helps you respond faster, analyze trends, and boost your win rate through automation.

Can I respond to disputes myself?

Absolutely. You’ll have access to your dashboard to upload evidence or use our automated dispute builder. Prefer help? Our team can manage the process on your behalf.

Is this service available to high-risk merchants?

Yes. We specialize in high-risk verticals and know how to defend against industry-specific chargeback challenges.

Protect Your Profits. Safeguard Your Merchant Account.

Whether you’re fighting excessive chargebacks or just want to prevent problems before they happen, MOBOPAY and Midmetrics give you the tools, data, and support to take control of your dispute management.

Call 1-844-411-1011 or click below to schedule a demo and protect your merchant account today.

Get Chargeback Protection Now