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Support

Merchant Support • Canada & USA

We’re Here to Help — Fast, Reliable, Human Support.

Need immediate assistance with your merchant account, terminal, or a specific transaction? MOBOPAY’s in-house support team is ready to step in — fast, professional, and fully informed on your account.

⚡ Same-Day Responses
👥 No Call Centres • In-House Team
🛡️ Terminal, Payouts, Chargebacks
Call Support
1-844-411-1011
Email Support
support@mobopay.ca
Monday to Friday, 9:00 AM – 6:00 PM EST
Emergency help available by email after hours.
What We Help With

Common Support Requests

⏻
Terminal & Device Issues
Terminal not powering on, stuck on “Connecting…”, printing issues, or card tap/insert failures for Clover, Ingenico, Pax, and other devices.
💰
Payouts, Funding & Deposits
Missing payouts, settlement timing, batch cut-off questions, or updating your bank account (void cheque or PAD form required).
⚖️
Chargebacks & Disputes
Chargeback notices, response deadlines, evidence documentation, RDR setup, and prevention strategies to help protect your revenue.
🏢
Account & Business Updates
Updating business name or DBA, adding new locations, changing ownership/addresses, or adding new team members to your merchant profile.
🧩
Integrations & Online Payments
NMI gateway setup, hosted payment pages, ecommerce checkout, tokenization, subscription/recurring billing, and API questions.
📄
Statements, Fees & Pricing
Interchange-plus breakdowns, statement reviews, fee explanations, and optimization suggestions based on your processing profile.
Need to Upload Documents?

Email your files directly to support@mobopay.ca with your merchant ID in the subject line. This helps our team quickly match your documents to your account.

Accepted: PDF, JPG, PNG, DOCX Include: Business name + merchant ID Not sure what’s required? Ask us first.
Our Commitment

The MOBOPAY Support Promise

We don’t believe in call centers or outsourced support. Every merchant receives direct, accountable assistance from our internal team. Whether you’re processing $5,000 or $500,000 per month — you’ll be treated with urgency, transparency, and respect.

Direct access to real people: Our team sees your full profile, notes, and history — no repeating your story every time you call.
Fast response times: Most support requests are handled the same business day, with priority for urgent issues.
Merchant-first problem solving: We focus on solutions, not scripts. If there’s a path to resolve it, we’ll walk it with you.
Transparent communication: If there’s a risk, hold, or delay — you’ll hear it clearly, with next steps and timelines.
Priority for mission-critical issues: Payout delays, terminal failures, and chargeback deadlines get escalated immediately.
MOBOPAY Support at a Glance

You focus on serving your customers. We’ll handle the payments, terminals, and processing details behind the scenes.

Coverage: Canada & USA merchants
Support Channels: Phone, email, live chat, emergency email
Specialties: High-risk profiles, ecommerce, subscriptions, card-present, and mixed environments
Approach: Human, transparent, and merchant-first
Tip: For faster resolution, include your merchant ID, business name, and a brief description of the issue when you contact support. Screenshots and photos of terminal error messages are always helpful.

MOBOPAY

Solutions

Still Curious?

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© 2025 Mobopay Group of Companies. © Nuvei – All Rights Reserved 2025. © 2025 Elavon Canada Company. ©2025 Total System Services LLC. The Clover name and logo are registered trademarks owned by Clover Network, LLC. These registered trademarks are also utilized by Fiserv Canada Ltd. Fiserv Canada Ltd operates as an Independent Sales Organization (ISO) of Wells Fargo Bank, N.A., Canadian Branch, located in Toronto, Ontario, Canada. All trademarks, service marks, and brand names mentioned in this document are the exclusive property of their respective owners.

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