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Support

We’re Here to Help

Need immediate assistance with your merchant account, terminal, or a specific transaction? MOBOPAY’s in-house support team is ready to step in — fast, professional, and fully informed on your account.

Contact Support

  • Phone: 1-844-411-1011 (Monday to Friday, 9AM–6PM EST)
  • Email: support@mobopay.ca
  • Live Chat: Available via your MOBOPAY merchant portal (active accounts only)
  • Emergency Help: support@mobopay.ca (For urgent payment holds, device failures, or chargeback escalations outside business hours)

Common Support Requests

  • Terminal not powering on or syncing
  • Missing payouts or funding delays
  • Chargeback notices or dispute documentation
  • Updating bank info or business details
  • Adding, replacing, or upgrading terminals
  • Integration questions (NMI, hosted payment page, API)
  • Statement or fee breakdowns

Need to Upload Documents?

Email your files directly to support@mobopay.ca with your merchant ID in the subject line. Accepted formats include PDF, JPG, PNG, and DOCX. If you’re unsure what documents are required, visit our Help Centre.

MOBOPAY Support Promise

We don’t believe in call centers or outsourced support. Every merchant receives direct, accountable assistance from our internal team. Whether you’re processing $5,000 or $500,000 per month — you’ll be treated with urgency, transparency, and respect. Let us handle the hard stuff — so you can get back to business.

MOBOPAY

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  • moise@mobopay.ca
  • +1-844-411-1011
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© 2025 Mobopay Group of Companies. © Nuvei – All Rights Reserved 2025. © 2025 Elavon Canada Company. ©2025 Total System Services LLC. The Clover name and logo are registered trademarks owned by Clover Network, LLC. These registered trademarks are also utilized by Fiserv Canada Ltd. Fiserv Canada Ltd operates as an Independent Sales Organization (ISO) of Wells Fargo Bank, N.A., Canadian Branch, located in Toronto, Ontario, Canada. All trademarks, service marks, and brand names mentioned in this document are the exclusive property of their respective owners.

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