Help Centre

Welcome to the MOBOPAY Help Centre — your one-stop support hub for everything from terminal setup to chargeback defense. Whether you’re just getting started or scaling a high-volume operation, our expert team is here to keep your payments flowing smoothly.

Popular Support Topics

• Terminal Setup & Training: Get started with Clover, PAX A920, Newland, and Dejavoo devices.
• Onboarding & Account Activation: Submit documents, verify banking, and go live fast.
• Chargebacks & Risk Management: Learn how to respond, prevent disputes, and protect your MID.
• Payment Delays or Funding Holds: Understand why transactions are pending and how to clear them.
• Changing Business Details: Update your address, DBA, ownership, or contact info.
• Statement Access & Billing Questions: Locate fees, rolling reserve balances, and monthly reports.
• API, Hosted, & Gateway Support: Help with integration, NMI connections, tokenization, and more.

Step-by-Step Guides

• How to Set Up Your Clover Terminal
• Understanding Your Reserve Account
• How to Submit Chargeback Evidence
• Adding a Second Terminal to Your Merchant Account
• How to Switch to MOBOPAY from Another Processor

Frequently Asked Questions (FAQ)

How long does it take to activate my merchant account?

Once we receive all required documents and KYC information, most accounts are activated within 24–48 hours.

How do I know if my business is considered high-risk?

If you’ve been rejected by Stripe, PayPal, or Square — or if your industry has elevated chargeback rates — MOBOPAY specializes in supporting you. Contact us to confirm your eligibility.

What if I lose internet during a sale?

Most of our terminals include offline mode or fallback options. Check your device manual or contact support to ensure it’s enabled.

How do I cancel or pause my merchant account?

Email support@mobopay.ca with your MID and cancellation request. We’ll guide you through final billing, equipment return (if applicable), and account closure.

Downloads & Tools

• Terminal User Manuals (PDF)
• ACH Authorization Form
• Chargeback Response Template
• Document Submission Checklist

Need Personalized Support?

Our support team is available and responsive. We don’t outsource or send you in circles — when you contact MOBOPAY, you’re speaking with real experts who understand your account and your business model.

Phone Support: 1-844-411-1011 (Mon–Fri, 9AM–6PM EST)

Email: moise@mobopay.ca

Live Chat: Accessible through your merchant dashboard

Need Emergency Help After Hours?

We monitor urgent merchant requests outside business hours. For payment holds, terminal issues, or chargebacks flagged as “high value,” email support@mobopay.ca — our senior team will respond as needed.

Trust MOBOPAY — We’re Built to Support You

No matter what kind of business you run — retail, subscription, eCommerce, or high-risk — MOBOPAY is your ally. Our team has decades of combined experience helping merchants get paid faster, fight chargebacks smarter, and stay compliant. We’re not just your payment processor — we’re your partner.