On-Site Merchant Services: We Come to You

Tech headaches shouldn’t stand in the way of your sales. MOBOPAY offers professional on-site services to ensure your payment system is properly installed, your team is confident using it, and your business runs smoothly — from day one. No manuals. No guesswork. Just real humans, helping real merchants, on your turf.

What’s Included in Our On-Site Services?

Our goal is to get you up and running fast — and stay running without disruption. On-site visits include:

• Terminal & POS installation — Securely set up and connected to your network
• Wi-Fi / 4G optimization — Signal testing, configuration, and connectivity tuning
• Staff training — Real-time walkthroughs of tipping, refunds, reporting, and common scenarios
• Hardware troubleshooting — Diagnosing and resolving device or configuration issues
• Software updates & feature activation — Ensure your tech is current and fully enabled
• Replacement device swap-outs — Delivered and configured on-site, so there’s no downtime

Who Is It For?

Any business that can’t afford payment problems. Our on-site services are perfect for:

• Retailers and salons needing counter or kiosk setup
• Restaurants and cafés integrating kitchen display systems and pay-at-table units
• Trades and mobile pros needing field-ready devices set up with 4G access
• Public offices and healthcare clinics with security or compliance requirements
• Franchises and multi-location brands rolling out standardized setups across sites

We’re Local — and We Show Up

MOBOPAY technicians are regionally based and can be dispatched to your business fast. We currently offer on-site service in:

• Greater Toronto Area & Simcoe County
• Ottawa, Hamilton, Barrie, and surrounding regions
• Calgary, Edmonton, and parts of Alberta
• Vancouver and the Lower Mainland
• Montreal & Southern Quebec

Not in these zones? We may still help remotely or arrange a hybrid virtual/on-site setup — just ask.

White-Glove Support, MOBOPAY Style

• No offshore outsourcing — You get real Canadian-based support
• One contact from install to support — No explaining yourself twice
• Flexible scheduling — We work with your hours, not against them
• Post-install follow-up — We don’t disappear after setup

FAQs: On-Site Services

Is there a fee for on-site setup?

Some plans include on-site setup free. Others may have a flat-rate service fee based on travel zone and urgency — always quoted before dispatch.

What if I have multiple locations?

We can coordinate rollout scheduling for multi-site setups and assign a dedicated rollout specialist for consistency across branches.

Can my staff be trained during the visit?

Yes. We include basic staff training with all on-site visits — tailored to your industry and payment flow.

Can you set up printers, scanners, and accessories?

Absolutely. We ensure your full ecosystem is connected, synced, and functioning — not just your main terminal.

Let’s Get You Set Up — The Right Way

From independent shops to national brands, merchants across Canada trust MOBOPAY’s on-site services to ensure their systems are solid from the start. No shipping delays. No DIY headaches. Just business-ready solutions — delivered in person.

Call 1-844-411-1011 or click below to schedule an on-site visit or request a callback from a service technician near you.

Book On-Site Setup Now